Frequently Asked Questions
With over 30 years of insurance experience, Alan & Thomas are ideally placed to provide an efficient and knowledgeable service to their clients. We specialise in sourcing high quality insurance solutions and risk management services for high net worth individuals, businesses and organisations up and down the UK.
We are an independent insurance broker which means we can often offer clients a number of policy discounts and optional extras to ensure you have the best insurance cover available - and at the right price.
Please take a moment to read through the answers to all your private client insurance related questions on our frequently asked questions page.
Why should I choose Alan & Thomas?
Alan & Thomas Insurance Group is a leading Chartered Insurance Broker that has a specialist team for arranging comprehensive and competitive insurance cover for all types of private client requirements. We can provide expert advice and guidance on a wide range of insurance products including high value homes, holiday homes, second homes, aircraft, yachts & motorboats, fine art, antiques & collectables, jewellery collections, including watches and engagement rings and private medical insurance.
Speak to a member of our team today on 01202 754900 for more information.
Are all your quotes free?
Absolutely, all our quotes are completely free and there is no obligation to accept. We work with you to find the most affordable solution to your insurance needs.
Can I get immediate cover?
Yes, we can organise cover immediately for you and payment can be taken over the telephone.
What cover should I choose?
Speak to one of our expert advisors directly who can help you with our entire range of private client insurance policies - call 01202 754900
How can I pay for my insurance?
We can accept payment in full over the telephone via debit or credit card payment, or you can send a cheque in the post. Alternatively, we can offer payment by interest free monthly instalments, subject to status.
Can I spread my payments and pay by monthly instalments?
Yes, we can offer payment by monthly instalments - this is however subject to status.
My vehicle is not currently on the road - does it still have to be insured?
No - although your vehicle must be insured to the minimum levels before any journey is undertaken. if you are unsure in any way, please speak to one of our expert advisors on 01202 754900.
What is an excess?
An excess is an amount of money you may have to pay as the first part of any claim – for example, it may be the case that your policy excess is £150, meaning you would need to pay this before a claim can be processed.
If you are unsure of your policy excess or would like further information, please speak to our friendly team on 01202 754900.
Can I cancel my policy at any time?
Yes you do have the option to cancel your policy at any time - to do this, please contact one of our advisors on 01202 754900.
If I rent or borrow an vehicle, do I still need my own insurance policy?
Absolutely - it is often a common misconception that you will be automatically be covered as part of the policy of the vehicle owner. If you are unsure of your insurance requirements, speak to a member of our team on 01202 754900.
How do I make a claim?
We have a dedicated in-house claims team staffed by experienced and knowledgeable advisers who, in the unfortunate event of you having to make a claim during the life of your policy, will manage the process on your behalf.
In the unfortunate event that you have to make a claim, simply call us on 01202 754900 and we’ll get the ball rolling straight away.
For an informal discussion regarding your Private Client Insurance, please call us on 01202 754900 or complete the quote request form on this page and we will contact you.
About Alan & Thomas
Firmly established as one of the top 100 independent insurance brokers in the UK, we have been providing personalised insurance policies since 1975. Using a network of 37 independent brokers known as Brokerbility, our expert team can offer a local and personal service across the whole of the UK.
Chartered Insurance Brokers
Having been awarded the highly regarded title of "Chartered Insurance Broker" by the Chartered Insurance Institute (CII) back in 2007, we are currently the only independent broker in Dorset to have achieved this status.