We appreciate that having to make a claim against your insurance policy can be a worry and a hassle. We have a dedicated in-house claims team staffed by experienced and knowledgeable advisers who, in the unfortunate event of you having to claim, will take the stress from you. Liaising closely with our private client team and you, they will manage the process on your behalf and help to negotiate a settlement with your insurer.
Our team came to the rescue
Our team recently came to the rescue of our clients Robert and Amanda Taylor when their beloved two year old Aston Martin was written off by their son-in-law…on his wedding day! Read their story below and see what they have to say about our claims service…
Fortunately, and most importantly, no-one was injured in the accident which happened when Robert and Amanda’s daughter and new son-in-law were driving from their wedding to the wedding reception in the Cotswolds. An on-coming van was also involved in the accident.
Robert and Amanda had their Aston Martin insured through Alan & Thomas and thanks to an efficient service from our team just over two weeks later they collected a brand new Vantage V8S!
Robert said of the incident, “The most important thing was that no-one was injured in the accident but Amanda and I were still absolutely devastated with the loss. Our Aston Martin really was very special to us. However, as the saying goes, every cloud has a silver lining. I am happy to say that the service that we received from all involved, from the recovery to us choosing our new Vantage, was exemplary”.
“Our adviser at Alan & Thomas and their claims team really did all they could to push the claim through quickly and to a happy outcome. We also have to commend the actions of our insurer. We are most grateful and feel we couldn’t have been in better hands”.
Need more infomation?
If you have any queries regarding claims or wish to report a claim, please contact us on 01202 754900.
About Alan & Thomas
Firmly established as one of the top 100 independent insurance brokers in the UK, we have been providing personalised insurance policies since 1975. Using a network of 37 independent brokers known as Brokerbility, our expert team can offer a local and personal service across the whole of the UK.
Chartered Insurance Brokers
Having been awarded the highly regarded title of "Chartered Insurance Broker" by the Chartered Insurance Institute (CII) back in 2007, we are currently the only independent broker in Dorset to have achieved this status.